Order Terms & Conditions

Detailed Introduction/Proposal

About Us

Rx Aushadhi is company/enterprise established by some young and dynamic persons in the year 2018. The company is based in Indore and was started with the aim of providing medicines at reasonable price. The company also operates offline or retail stores to provide medicines.

Our Mission

Our mission is to provide medicine of various companies under one platform at reasonable price, so a person can save his time and money. We also aim to provide alternative medicines with the same composition and to make it within the reach of everyone.

Terms of Use

Company under the name and style of “Rx Aushadhi Pvt. Ltd.” is a company duly incorporated under the provisions of Companies Act, 2013 (for the sake of convenience herein after referred to as the company). The company operates offline or retail store to provide medicines at reasonable price. www.Rx24.com is a web based portal of the company and “Rx24” is a mobile application. These two together collectively referred to as the website and is owned and operated by Rx Aushadhi Pvt. Ltd.

The User (for the sake of convenience herein after referred to as User or You or Your) is the one who access the website through any medium and uses the services provided via website.

The website/application provides online purchase of variety of pharmaceutical products/drugs from various pharmaceutical companies/entities and also gives an online opportunity to various companies to sponsor and advertise their products/services. (For the sake of convenience herein after referred to as Third Party Company or services)

Following are the terms and conditions on which the user gives its consent to access the website. Access includes the use, making transactions or use the services provided, managed or hosted remotely through the website, therefore before giving the acceptance it is necessary to read and understand the terms and conditions:

1. Creating an online account

  1. To use certain features of the website (e.g. ordering products, posting rating/ reviews, receiving offers from Rx24 etc.), you need to set up an account with Rx24. The account so created will be non-transferable and for creating the account you need to provide information about yourself as required by us like- Name, Gender, Mobile No., E-mail address, Account Password, address for delivery of medicines, etc. Information gathered from the users would be protected or saved as per privacy policy of the company.

  2. Please make sure that the information you are submitting during registration must be truthful and correct and you need to maintain the accuracy of such information till the use of App/ website.

  3. Compliance with these Terms of use would entitle you to a personal, non - exclusive, non-transferable, limited privilege to access and transact on the website/ App.

  4. The account created by the user/account holder is for their personal use and therefore the user shall solely be responsible for the transactions and activities done through the account created.

  5. Rx24 will not be liable in any manner for any unauthorized use of the account with the company or any loss/ Damage suffered due to breach of confidentiality of your account credentials, you/account holder shall be solely responsible. In that case the company at its sole discretion may suspend the account created by the user and can take any or all necessary actions available against the user.

  6. The user/account holder needs to keep the e mail address and other associated information updated, so that the information/ invoices etc. can be communicated via updated information.

2. Offline Stores

As the company also operates offline or retail stores at selected locations, one can go there and purchase the medicines. The person must carry with him/her a valid prescription of the doctor. One can purchase the medicines depending upon the availability of the medicine or medicines. The offers available on offline or retail stores may differ from the offers available on online purchases.

3. Eligibility of the User

The user of the website/app should be a natural person i.e. individual of 18 years or older in age and not any company, firm or organization acting through individuals to use the website/app in any manner as it is not meant for any person below the age of 18 years. If the user/you visit and avail services provided through website, you confirm and warrant that you are of 18 years or older in age, understand and abide yourself with the terms of use.

Individuals can also act on behalf of others, if the other person is a minor, person of unsound mind or elderly person dependent on him/her.

4. Link/Platform for/to Third Party Companies

The website is meant to provide hosting services to both the user and the third party companies. It establishes a medium/link/platform between the user and third party companies, which is meant to provide purchase of drugs and other pharmaceutical products from the third party companies. Therefore the company is not responsible for the genuineness of the products or quality of services of third party companies. Third party companies are solely responsible for genuineness and quality of the drugs and products provided through the company’s website.

The website of the company also provides online payment system via various means such as net banking, debit or credit cards payment etc. Through it’s an online payment service partner, therefore in case of malfunction or non non-availability of such linked pages or site, the company or its website shall not be held liable for any such loss, damage or inconvenience suffered by the user as a result of such malfunction or non non-availability of linked page or website.

5. Use of Information

Information provided by the company through its website or at its offline or retail stores shall not be used to diagnose, treat, cure or prevent any disease or for doing anything ancillary thereto. The user shall not self diagnose and must visit a doctor or qualified professional for seeking advice on any of his/her medical condition.

6. Price & Availability, Payment, Fees,Taxes and Delivery

  1. Price & availability: The Company is committed to provide medicines or other pharmaceutical products at reasonable/best possible low price to the user. It may sometimes be possible that due to any typographical or unknown error price & availability of the medicine or other pharmaceutical product may vary in such a case, the company reserves the right to make corrections regarding such errors even if the user has already placed his/her order without serving any prior notice to the user or cancel the order/sale.

  2. Payment: Registration, access or browsing the website or registration at the offline or retail store is free. The user can make payments via any of the following methods i.e via cash on delivery, net banking, debit or credit card or any other method which may be introduced from time to time. In case payments are via cash on delivery, authorized person or agent from the company or third-party company may collect the payments and payments made via net banking, debit or credit card are processed through the online payment service partner of the company.

Fees: Currently services provided by the company are free but it may be possible that in near future the company may launch some services, which are available to the users, who pay the prescribed fee to the company. Such fee may be paid online through payment service partner of the company. The company reserves the sole right to make changes in fee payable at anytime for the services provided by the company and this change is acceptable to the user.

  1. Taxes: The price of medicines and other pharmaceutical products displayed on the website are inclusive of all applicable taxes. No medicine or other pharmaceutical products can be purchased by the user without paying all applicable taxes online or from offline or retail store.

  2. Delivery: The Company is committed for prompt and timely delivery of the medicines and other pharmaceutical products ordered via website, through its service partner. Time of delivery may vary from location to location, availability of the medicine or other pharmaceutical products and for reasons beyond the control of the company. In addition following will the delivery charges:

For orders below Rs: 500/- Rs: 50/-

For orders above Rs: 500/- Rs: 0/-

7. Terms of Sale

The User accepts, acknowledges and consents that:

  1. The company at its sole discretion may accept or deny/decline any order, which is placed by the user via using company’s website, without any liability towards the user. The company may, depending upon the availability of the medicines or other pharmaceutical product at any-time, limit or vary quantity of the medicines and other pharmaceutical products and will charge the user accordingly.

  2. Before placing the order, it shall be necessary for the user to ensure that the medicine or other pharmaceutical products is prescribed by the doctor or any other health care expert. The company does not take responsibility or suggest any medicine to the user.

  3. The user also acknowledges that he/she has disclosed complete, correct and adequate personal information as well as health related information. Simultaneously the user also confirms and consent the company to use this information for completing the order placed/transaction.

  4. The company from time to time may introduce some promotional and seasonal or festive offer on the medicines and other pharmaceutical products available on the website or at offline or retail stores.

  5. If the user is placing the order on behalf of others and if the other person is a minor, person of unsound mind or elderly person dependent on him/her, you acknowledge that you are having the full authority to act on behalf of other person. The user acknowledges that the user is well acquainted with the medical condition of the person.

  6. If the user is placing an order of prescription medication, the company will not dispense or complete the order/sale unless the user does not upload or provide scanned copy of the prescription from a practicing doctor or other health care expert via email or by post and is subject to verification by the company. If at any-time, the company doubts about contents of the prescription, the company may take advice from other or external sources, regarding authenticity and validity of the prescription.

8. Return & Refund Policy

At Rx Aushadhi Pvt. Ltd., We thank you for showing your interest and believing in us. We are committed to provide the best services to the users. This includes timely executing the order of medicines and other pharmaceutical products as per prescription or demand by the user, without any damage and in right condition but sometimes same does not happen therefore we provide a comprehensive return & refund policy to the user:

A). Refund:-

A refund can be processed under the following conditions:

  • Product(s) delivered do not match your order.

  • Product(s) delivered are past or near to its expiry date (medicines with an expiry date of less than 03 months shall be considered as near expiry).

  • Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal)

If the product that you have received is damaged, then user should not accept the delivery of that product. If after opening the package user discovers that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.

B). Return (Are Subject To The Below Conditions) :-

If the user wants to return or exchange the medicines or other pharmaceutical products, it can be done if the user has received undesired or inappropriate order, damaged product or medicine past expiry date. The returns are subjected to the following conditions:

  • Any wrong ordering of product doesn’t qualify for Return.

  • Batch number of the product being returned should match as mentioned on the invoice.

  • Return requests arising due to change in prescription do not qualify for Return.

  • Product being returned should only be in their original supplier’s packaging i.e. with original price tags, labels, bar-code and invoice.

  • Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.

C) Return Process

  • The customer can raise the request for return within 24-48 Hrs from receiving the medicines and Pharmaceutical Products by mailing on online@rxaushadhi.com or alternatively calling us at 9109141020 (Open 10 AM - 6 PM from Monday – Saturday ).

  • RX24 customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of complaint.

  • Once the claim is verified as genuine and reasonable, RX 24 will initiate the collection of product(s) to be returned.

  • The customer will be required to pack the product(s) in original manufacturer’s packaging.

  • Refund will be completed within 30 (thirty) days from date of reverse pick up (if required).

9. Disclaimer

The following are the disclaimer in relation to Warranty and limitation of liability:

  1. The content, services, information and products provided by the company or its agents or suppliers or its providers or third party companies are on ‘As is’ and ‘As available’ basis as well as without any warranties or conditions whether expressed or implied. The company, as permitted/allowed by the applicable law(s) does not verify and disclaims warranty of any kind. The user is solely responsible for appropriateness of the website, its content, products and information provided on the website by third party companies for your intended, apprehended application and use.

  2. The company assumes no responsibility and shall not be held liable for any damages or viruses that may infect the equipment or other property of the user or third party companies on account of access, use of or browsing the website or by downloading any- thing for the website.

  3. Neither, this website, its affiliates, nor any of their respective employees, agents, third-party content-providers or Licensors warrant that this site will be uninterrupted or error-free. Nor do they make any warranty as to the results that may be obtained from use of this Site, or as to the accuracy or reliability of any of the content provided on or through this Site.

  4. This Site does not intend any references to entities, products or services in the content or any links on this site to be endorsements of such entities, products or services. The company at no time shall have any right, title, claim or interest in the products sold through or displayed on the website. The User agrees and acknowledges that ownership of the medicines or other pharmaceutical products lies with the third party companies and they are the ultimate sellers.

  5. The company, its website, its suppliers, its employees, any person or entity involved in distribution or other third party companies, mentioned in the website, are not liable for any damages whatsoever. Such damages include without limitation any indirect, incidental, special, consequential or punitive damages or any other damage resulting from the use, inability to use, or the results of use of the website.

  6. The company can anytime without prior permission and notice to the user or third party companies can change, modify, withdraw any content of the website.

  7. If the user relays on reviews of medicines or other pharmaceutical products by other users, and suffers any loss or damage, the company neither takes responsibility nor shall be held liable of such losses or damages.

10. Advertisement

We provide advertisement on the Website. The advertisements can be categorized in to two categories:

A. Advertisement directly by the company:

These are the advertisements, which company will upload on the website

B. Advertisement from the third party companies:

These are the advertisements, provided by the third party companies on the website and shall be called as “Sponsored Advertisement”. The company shall not be made responsible for contents of sponsored advertisement, but can be at anytime remove, alter or modify it, without serving any notice to third party companies, if they violate advertisement policy or privacy policy of the company.

Advertisement Policy

The following is the advertisement policy of the company:

  1. The advertisement shall not be false, misleading, fraudulent or disrespectful

  2. The advertisement shall not be defamatory and deceptive

  3. The advertisement shall not be offensive, immoral, unlawful, obscene, pornographic, hateful, racial, political, religious, abusive or violates ethics of pharmacy or otherwise is objectionable in any manner.

  4. Advertisement that violate provisions of any law applicable for the time being in force.

  5. The advertisement shall not contain any virus, malware, phishing links, worm or other harmful components.

  6. The advertisement shall not infringe, violate or appropriate third party companies patent, trademark, copyright, or other intellectual property rights.

  7. The advertisement shall not show or encourage use of prohibited, restricted or banned drugs

11. Intellectual Property Rights, Trademark & Copyright

“Intellectual property” is a general term that includes creative creations of the mind. Designs, symbols, literary and artistic works, and images used in commerce, all fall under intellectual property. Therefore all contents of the website including but not limited to graphics, button icon, data compilation, software, images, illustrations, text, logos, page header etc. are exclusively owned by the company and are subject to copyrights, trademark and patents and other IPR laws/provisions applicable at times. All other intellectual properties appearing/displaying on the website may be the property of respective owners/third party companies. Users can access the website only for visiting, ordering or communicating and in no manner by any means of any type can copy, modify, reproduce, duplicate, republish, download or display contents of the website for any purpose. Third party companies also agree that they shall not use intellectual property and contents owned by the company for their benefit and shall not infringe security features of the website by any means of any type and shall not copy, modify, reproduce, duplicate, republish, download or display contents of the website for any purpose.

12. Indemnity

The user hereby agrees to indemnify the company and its partner, officials, employees, franchise, agent etc., from any loss, damage, claim, costs etc, resulting from any violation of terms and conditions or misuse of the website or its contents and account of the user or any claim filed by third party or third party companies against the company due to such violation or for any other reason not specifically mentioned in this indemnity clause.

13. Severability

At anytime and for any reason if, any provision of these terms and conditions is deemed to be unlawful, void, invalid or enforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of remaining provision.

14. Waiver

Unless specific, in writing and signed by authorized representative of the company no breach of any provision shall be excused nor any terms and conditions, shall deemed to be waived. Even if, for some reasons known or unknown the company fails to enforce or comply with any part or provision of these terms and conditions that does not constitute wavier of any rights possessed by the company under these terms and conditions or applicable laws against any user, person or third party company.

15. Covenants and Submission by the users and third party companies

The users and third party companies hereby covenant and submit that they will not do anything stated us under:

  1. They will not post anything on the website on which they do not have any right.

  2. The company can at anytime and without serving prior notice can accept, alter, modify, edit or reject anything that is sent to us as a part of content or feature in the website or otherwise for any other purpose (this may include reviews, ratings and testimonials)

  3. Threatens the unity, integrity, security and sovereignty of India

  4. Any submission made by the user on the website or at its offline stores or anything that violate provisions of any law applicable for the time being in force.

  5. They will not post or upload anything that contains virus, malware, worm or other harmful components that damage, alter, change, modify the website or its content.

  6. The user or third person will not make any submission that will infringe, violate or appropriate third party companies patent, trademark, copyright, or other intellectual proprietary rights.

  7. They will not post, display, upload, publish, share or submit anything which is offensive, harmful, immoral, defamatory, unlawful, obscene, pornographic, menacing, hateful, racial, political, religious, abusive or violates ethics of pharmacy or otherwise is objectionable in any manner.

  8. Retail stores shall be used by the company without any restriction and the company shall not be liable to pay any royalty, fee, compensation, in what so ever manner for the use of submissions made on the website or at offline or retail store and shall also be not liable for any harm or loss caused to anyone due to submissions made by the users or third party company.

  9. The user will apply all his conscience before relying on anything posted on the website.

  10. The user or representative of third party companies shall have good and polite behavior towards the staff of the company or staff at company’s offline or retail stores.

16. Website and software

The company will make its efforts to provide hassle free experience to the user and third party companies. The company will also ensure round the clock availability of website but sometimes may be due to some technical or non technical issues the website may be temporarily unavailable to access. It includes maintenance of the website or any reason beyond control of the company. The Company can anytime and without prior information may make changes or alter the website and its content.

Same way, company is also committed to provide hassle free experience to its offline or retail customers for that company may use software to manage data and can anytime and without prior notice can make changes or upgrade the software used by it.

17. Termination of Account/Denial to access

The company without serving any prior notice to the user can suspend or terminate account of any user or can deny access to the user to his account or website without giving or mentioning any reason and the company shall not be held liable for such suspension or termination. The user may also be denied from making purchase from its offline or retail store.

18. Modification of Terms & Conditions

The company reserves its right to modify, amend or change any or all terms and conditions, without any prior notice. Once posted, these modifications, alterations or changes will replace the old one and shall be effective from the day of making/posting it. Once, the user continued to use the website after such modifications, alterations or changes took place the user shall automatically be bound by such modified, altered or changed terms and conditions and shall constitute a valid agreement between the company and the user.

19. Applicable Laws and Jurisdiction

These terms and conditions in relation to the website or company’s offline or retail stores shall be governed by and construed in accordance with Indian Laws and shall exclusively be subject to the judicial courts of Indore, Madhya Pradesh.